Terms, Conditions & Policies

General Policies

Check-in: 14:00 - 18:00
Check-out: Until 10:00 hours
Age Restriction: The minimum age for check-in is 18.
This property is holiday accommodation and self-catering; rooms are not serviced. However, longer stays will have linen changed.
Transaction Fees: A 1% transaction fee applies for Visa and MasterCard payments, and 1.75% for American Express.

Cancellation policies vary according to accommodation type.

In Peak Season

All bookings in peak periods or high season, including school holidays, public holiday weekends, Easter, and Christmas periods, are non-refundable.
A minimum of one night’s deposit is required to secure the accommodation, or payment in full may be requested.
Payment may be taken at any time after booking.
This applies to all rooms.

All Other Seasons

Queen Rooms, Studio Rooms, Family Interconnecting, and Standard Rooms:
- Free cancellation is available until 2 days (48 hours) before arrival.
- Cancellations within 2 days of arrival will be charged the total price of the reservation.
Two Bedroom Apartments:
- Requires 14 days’ notice for cancellation.
- Free cancellation is available until 14 days before arrival.
- A one-night deposit is required to secure the booking.
- The deposit will be forfeited if cancellation occurs within 14 days of arrival.
Full payment will be taken 2 days before arrival for queen, studio, family interconnecting, and standard rooms.
For self-contained units, full payment is required up to 14 days before arrival.

Other Notes

Children: Guests aged 17 years and above are considered adults. For occupancy accuracy, include the number of children and their ages when booking.
Cot Hire: Cots are available for hire at $10.
Extra Guests:
- Unregistered extra guests will incur a $30 per night fee.
Valuables: All valuables remain the responsibility of the guest.
Parking: Patrons park at their own risk.
Lost Keys: A $40 fee applies for lost keys.
No Smoking: An additional cleaning fee will apply if smoking occurs in rooms.
Pets: A $150 cleaning fee will apply if pets are found in rooms.
Refunds: Cancellations or early departures after check-in are not eligible for refunds.

Guests registering at Pelican’s Nest are responsible for damages and loss of goods caused whilst occupying a room and will be charged accordingly from the credit card given at booking. Signature below acknowledges permission.
On arrival, if an extra person checks in and is not listed on the booking, a payment of $30 per night will be charged.
All valuables in guest rooms remain the responsibility of the guests while staying.
Patrons parking at Pelican’s Nest complex do so at their own risk.
Guests who fail to leave keys on departure will be charged $40 for replacement.
No Smoking: If smoking occurs, an additional cleaning fee is charged.
No Pets Allowed: A $150 cleaning fee applies if pets are found in rooms.
Cancellations or early departure after check-in will not be eligible for a refund.